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FAQ
Customer Resource Page.
HOT TUB QUESTIONS - A complete list of hot tub & Swimspa questions
OWNERS MANUALS - Download owners manuals of any Hydropool hot tub since 2002
CHEMICAL START-UP PAGE - Download chemical sheets
FITNESS QUESTIONS (COMING SOON)
OWNERS MANUALS (COMING SOON)
My hot tub is cloudy, how do I fix the problem?
I think I may be losing water.
I have a salt water hot tub and it I am not getting a Bromine reading.
The heat is increasing in the tub.
First. Check your levels. Make sure your levels are correct. ALK is out of balance your
sanitizers will fail to work properly. High ALK means low acidity (Add 'Spa Down').
Low ALK is high acid levels (Add 'Spa-Buffer'). If everything is looks good on the ALK levels,
your sanitizer is probably low, and needs a boost. This is called "SHOCKING" the hot tub
water. If the water is cloudy, more then likely it is a good idea to add more then usual
amount of sanitizer, this will get your levels back to where they need to be. Stay out of
the tub until the water is clear, if the hot tub gets used during this time, the sanitizer levels
will not increase and will be eaten up by the bathers.
There are two types of foam.
1. Cloudy water foam - Typically a result of sanitizers levels being off. Test the water, and
add the appropriate chemicals as per the test indicator, and stay out until the water is clear.
2. Clear water - Only seen when jets get turned on. This is very common because it is based
on phosphates. Phosphates do not occur naturally, they are added from man made products
like detergents, hair gel, deodorants, sun tan lotion, and many other lotions. These are
essentially soap based products. The only way to get rid of phosphates is to remove them with
filtration. Clean your filter regularly, and add "Spa Perfect". Spa perfect is a natural enzyme
designed to break apart oils and other such products. If the foam continues, there is an unusual
amount of phosphates in the water, and you require "Phosfree", a phosphate removal chemical.
Most of the time the water has gone overboard or evaporated, this is normal, especially
in the winter. In the winter you could lose a half inch of water in an hour with the cover off.
If you still think you have a leak, mark the water level with a pencil, and check it the next
day without using the hot tub. If the water has not gone down at all, it is probably due to
using the hot tub, and is completely normal. If it has dropped, contact the service department
at the store. 519.652.3535 (press 1)
Not unusual, but rare. A salt water hot tub generates Bromine by converting an inactive bromine
(the salt or Brom-add) into an active Bromine, check your salt levels with the thick plastic test
strips. The levels should be between 7.2 and 7.8. If that checks out fine, then test with the
normal test strips, make sure your ALK level is correct, adjust accordingly. If everything is good,
On a rare occasion, the tub is being used heavily (everyday by more then 2 people). This can
play a factor on how fast the available bromine content is being created. It is a good idea to
add some Brom-Ox after use with a high bather load.
Hydropool uses a double thermal-lock system that harnesses the heat that the pumps create to
help heat the tub without the use of the heater. When the tub is filtering during the day in
the summer, the hot outside temperature can be magnified with the heat that the pumps create
inside the tub cavity, causing your temperature to increase in the spa water.
This is called "thermal creep". Simply adjust the filter cycle setting to run during the evening and
early morning hours. This will stop thermal creep, and save you money from not running your
tub during peak energy times.
2002 Self Cleaning Manual
2002 Serenity Manual
2004 Self Cleaning Manual
2005 Swim Spa Manual
2005 Self Cleaning Manual
2005 Serenity Manual
2006 Self Cleaning Manual
2006 Serenity Manual
2006 Swim Spa Manual
2007 Self Cleaning Manual
2007 Serenity Manual
2007 Swim Spa Manual
2008 Self Cleaning Manual
2008 Serenity Manual
2008 Swim Spa Manual
2009 Salt Water Bromine Spa Manual (Generic)
2009 Self Cleaning QSG
2009 Serenity QSG
2009 Swim Spa QSG
2009 Self Cleaning Manual
2009 Serenity Manual
2009 Swim Spa Manual
2010 Salt Water Bromine Spa Manual (Generic)
2010 Self Cleaning QSG
2010 Serenity QSG
2010 Swim Spa QSG
2010 Self Cleaning Manual
2010 Serenity Manual
2010 Swim Spa Manual
BROMINE SYSTEM
SALT WATER SYSTEM
CHLORINE SYSTEM
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